Last updated: September 2026
Orkida Agricultural Pesticides cares about the safety of its customers, their families, and the environment. This page sets out the basic rules for the safe use of the pesticides and agricultural products offered in the store, and the limits of the store's responsibility. Completing an order means the customer agrees to what is stated in this policy.
In short: read the label before use, follow the dose, keep the product away from children, animals, and food, and in any emergency call the Poison Control Center on 937.
1. Registered and Licensed Products
Licensing: All pesticides offered in the store are registered and licensed products approved by the competent authorities in the Kingdom of Saudi Arabia.
Original packaging: Products are sold in their original sealed packaging together with the product label (the instruction card), which explains how to use the product, the doses, and the safety precautions.
2. The Label Is the Primary Reference
Before use: The customer must read the whole product label and follow the dose, the method of use, and the pest and crop specified on it.
Nature of advice: The information in product descriptions, and the advice given by the customer service team, is general guidance only. It does not replace the label instructions or the advice of a specialist.
AI assistant: Replies from the AI assistant on WhatsApp and social media are automated and meant for general guidance. They may contain errors or inaccurate information. The final reference is the product label or a customer service employee.
In case of difference: The label instructions always prevail.
3. Purchase Conditions
Age: Sales are made to adults (18 years and over) only.
Professional products: Some concentrated products are intended for pest control companies and licensed specialists. The store may ask for proof of this or may decline to fulfil the order.
Permits: The buyer is responsible for obtaining any permits or licenses required by law for using certain professional products.
Right to cancel: The store may cancel any order suspected of being used in an unlawful or unsafe way.
4. Safe Use Guidelines
Personal protection: Wear gloves, a mask, and eye protection while preparing and spraying, and do not eat, drink, or smoke while using the product.
Children and animals: Keep them away from the treated area until it is completely dry, and do not place baits or gels where they can reach them.
Food and utensils: Cover or remove food, cooking utensils, and fish tanks before spraying indoors.
Ventilation: Ventilate the area well after treatment, and observe the waiting period stated on the label before re-entering.
Agricultural use: Observe the pre-harvest interval (the time between the last spray and harvest) specified on the label.
Storage: Keep in the original sealed container, in a cool, dry, locked place, away from food, animal feed, and children. Never transfer a pesticide into water or beverage containers.
Empty containers: Do not reuse them, and dispose of them safely according to the label instructions.
5. Disclaimer
The store accepts no responsibility for damage, injury, or poor results resulting from:
- Failure to follow the label instructions, or using doses higher or lower than recommended.
- Using the product for a purpose, pest, or crop other than the one it is intended for.
- Mixing the product with other substances or pesticides without confirming compatibility.
- Poor storage, using an expired product, or transferring it to another container.
- Circumstances beyond our control, such as weather conditions, the severity of the infestation, or its return from neighboring sources.
Efficacy and warranty: The store is a seller, not a manufacturer, and does not guarantee a specific result for any product. The product warranty is as provided by the manufacturer or the agent.
Note: Pest control results vary with the size of the infestation and the method of application, and are often gradual. For severe or widespread infestations we recommend using a licensed pest control company.
6. Returns and Exchanges
For safety reasons, products cannot be returned or exchanged after they have been opened or used. The store's approved return policy applies.
7. In Case of Emergency
First aid: If the pesticide is swallowed or gets into the eyes or onto the skin, or is inhaled, move the person away from the exposure area and rinse the affected area with running water. Do not induce vomiting unless directed by medical advice.
Call the Poison Control Center immediately on 937 or go to the nearest hospital, and take the product container or its label with you.
8. Contact and Inquiries
Do you have a question about the right product or how to use it? Our team is happy to help before you use it:
WhatsApp: 0563033126
Email: [email protected]
This policy is to be read together with the Terms of Use and Privacy Policy and the Return Policy, and all of them form one part of the terms of dealing with the store.
The store may update this policy when needed, and the version published on this page applies.